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Return Policy & How to Return an Item
We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a purchase we'll assist you with a prompt refund. Returns will be accepted up to 90 days from purchase date. The item must be returned in original, unused condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.
- No returns can be made on FINAL SALE or Grab Bag items.
- Items purchased at a retail store may not be returned to our online store.
How to Return an Item
If you wish to return an item to SpeedoUSA.com, please follow the instructions below. Instructions are also outlined on the packing slip with your shipped items. There are two return options for most items:
- Pre-paid Return Shipping (preferred method, available for most orders)
- Standard Return Shipping
Pre-Paid Return Shipping
For convenient and faster return processing, a pre-paid, pre-addressed label can be generated. If you choose to use the prepaid label, a fixed shipping rate of $6.00 will be deducted from your refund. If you experience any difficulties generating your prepaid label, please contact customer service at 1-888-4SPEEDO1-888-4SPEEDO.
- Click the [START A RETURN] button on the website and follow the instructions provided.
- Repack the item(s) you wish to return securely in the original product packaging, if possible. Be sure to include your original packaging slip to ensure that your return will be processed.
- Print your pre-paid UPS return label and apply it to the outside of the package. No additional postage is required.
- Take the package to a UPS store, a UPS drop box, or any location that has regular UPS pick-up. You may also give it to a UPS driver. Do not call UPS for pick-up as additional charges will apply.
Standard Return Shipping
If you would prefer to use your own shipping method:
- Complete the return reason questionnaire located on the back of your packing slip.
- Repack the item(s) you wish to return securely in the original product packaging, if possible. Be sure to put this completed return form in your return package. If you do not include this completed return form we will be unable to process your return.
- If you use a carrier of your choice we recommend that returns be shipped by an insured and traceable method.
- Send the return package to the following address:
9271 Meridian Way
West Chester, OH 45069
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- It is recommended that you use UPS or Insured Parcel Post for your return.
- Keep the Return Tracking Number for your return package to monitor delivery status.
Damaged or Defective Items
If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at 1-888-4SPEEDO1-888-4SPEEDO (1-888-477-3336). Please supply the order number and item number from your original confirmation email, as well as your email address and phone number. SpeedoUSA.com will make every reasonable effort to assist you with your return.
If there is extensive damage to the carton upon delivery, contact a Customer Service Representative immediately at 1-888-4SPEEDO1-888-4SPEEDO (1-888-477-3336). Please have your order number available when you call.
We will gladly offer a one-time price adjustment within 7 days of the original purchase date, for any item that was purchased at full price.
To request a price adjustment, please email us at Service@SpeedoUSA.com, or call us at 1-888-4SPEEDO1-888-4SPEEDO (1-888-477-3336) within the 7-day period. We will promptly credit your original form of payment. Please allow 5-7 business days for adjustment to post to the account once it has been completed. Allow 1-2 business cycles for credit to appear on your statement.
Unfortunately, we do not accept exchanges at this time. If you wish to exchange an item, you must return the item by following the Return Instructions on the packing slip and re-order a new item at SpeedoUSA.com. Please contact our Customer Service department at 1-888-4SPEEDO1-888-4SPEEDO (1-888-477-3336) to assist you with placing a new order.