Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:
If your order is cancelled, you will receive an important notice via email. It will explain the reason for the cancellation. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, you may contact our Customer Service Department for recommendations.
Customer Requested Cancellations
After you have clicked "Send My Order", you cannot cancel or change your order. Our system is designed to process and ship orders immediately. However, we will do our best if the order has not already been shipped to try to assist you. Please contact Customer Service at 1.888.4.SPEEDO (1.888.477.3336). Or, if you do not wish to keep the items once they have arrived in the mail, simply return them by following our Return Instructions.
In the event you receive an email notifying you that we are unable to process your payment information, please contact us immediately at 1.888.4.SPEEDO (1.888.477.3336). You will have the option to change your form of payment or cancel your order.
If one or more items in your order is a Pre-Ordered item, you may cancel that item. Please contact us immediately at 1.888.4.SPEEDO (1.888.477.3336) if you wish to cancel these items.